IT Support Specialist II

Company: Pacific Clinics, Inc.
Location: Los Gatos
Posted on: October 29, 2024

Job Description:

The initial compensation for this position ranges from $29.90 to $36.77 an hour.Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.The salary may also vary if you reside in a different location than the location posted.Benefits We Offer

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 3.5%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.JOB SUMMARYScheduled Hours per Day: Monday-Friday from 8am to 4pm.Works within the vision, mission and philosophy of the agency. Provides daily support of desktop/laptop computers and agency cell phones in the agency. Works with helpdesk and network administration teams to resolve computer desktop/laptop issues, complete computer deployments, installations, and maintain computer and agency cell phone equipment.RESPONSIBILITIES AND DUTIES
  • Provides internal desktop/laptop support by troubleshooting; resolves software and hardware issues.
  • Provides support and installation of client applications on agency computers and cell phones.
  • Coordinates with other IT areas to resolve problems as necessary.
  • Performs installation, upgrade and configuration of desktop/laptop systems and agency cell phones.
  • Assembles and disassembles computer stations and peripheral equipment when necessary.
  • Provide guidance to users and other team members in a patient, kind manner.
  • Tracks progress of work orders in agency ticketing system.
  • Identifying causes of operational issues and process inefficiencies. Escalate support ticket to tier II support.
  • Performs other related responsibilities, as assigned, to support specific department/business needs.JOB SPECIFIC COMPETENCIES
    • Computer Operations
    • Encourages Customer Focus
    • Learning On The Fly
    • Process/Organizational Management
    • Collaborates with other Team MembersQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.MINIMUM EDUCATION AND/OR EXPERIENCE
      • High School diploma or GED required.
      • Minimum one (1) year of experience supporting Microsoft Windows hardware and software in a networked domain environment.
      • Minimum one (1) year of experience of troubleshooting in a multi-user environment.
      • Minimum one (1) year of experience in PC repair, troubleshooting, deployment and liquidation.
      • Experience in the following technologies:
      • Current Microsoft Windows workstation operating systems.
      • Microsoft Office applications.
      • Desktop networking.Equal Opportunity EmployerWe will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
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Keywords: Pacific Clinics, Inc., Berkeley , IT Support Specialist II, Other , Los Gatos, California