Conference Experience Manager - San Francisco New San Francisco

Company: Industrious
Location: San Francisco
Posted on: October 31, 2024

Job Description:

Conference Experience Manager - San FranciscoAbout the Company:Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience.Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team.We are proud to have been recognized as one of America's 500 fastest-growing companies in 2020 by Inc. Magazine and one of Forbes' Best Startup Employers.The Conference Experience Manager will lead the overall customer experience of the conference center and event spaces to ensure the range of services offered exceeds expectations. They will lead local sales and marketing initiatives both for tenants within the building and additionally externally for members of the public. The manager will be responsible for creating proposals and is the onsite lead for the daily execution and servicing of all meetings and events.The job is hands-on and multi-faceted. You will work intimately with the onsite restaurant to offer comprehensive catering services, including creating pricing packages and incentives. You will own technology services, making certain AV equipment is easy to use and maintained. You will manage a budget and provide forecasts. You will create intimate relationships with the building tenants, especially office managers and executive assistants to ensure the booking process is simple and personalized. You will be a key member of the opening team that makes strategic decisions around operating structure, marketing, and the end-user experience.This role would be great for someone that loves managing meetings and events in traditional hospitality environments like hotels but is tired of working weekends.Specific responsibilities include:

• Meet or exceed quarterly sales goals for the event spaces by managing inbound sales and proactively building strategy and execution for outbound sales:
  • Coordinate with area and national sales leads for optimized funnel and handover.
  • Co-manage the production of all marketing collateral.
  • In partnership with the national sales team, build connections with local partners - hotels, event planners, conventions, chamber of commerce, etc.
  • Assist in implementation and maintenance of aggregators and 3rd party booking sites.
  • Maintain a calendar of local events (conventions, etc.) to dynamically price bookings.
  • Support, manage, and coordinate meeting and event leads and bookings:
    • Manage coordination with clients, planning events, logging events, and reporting through Tripleseat or other booking and catering software.
    • Conduct property site tours, managing room flips, and checking in bookings daily.
    • Establish systems, intake forms, and procedures that set the rest of the amenity team up for success (incoming requests, tours, etc.) in your absence.
    • Ensure all occupier and guest-facing collateral and communications are per operating and hospitality brand standards.
    • Maintain CRM of booking clients.
    • Keep a detailed tracker of won/lost, potential events, and lead sources.
    • Work seamlessly with onsite restaurants to ensure food and beverage menus meet the needs of the customers for both traditional meetings and special social events.
    • Ensure catering presentations are set up in an elevated manner and adequately staffed.
    • Assist the catering team in vertical catering sales with occupiers throughout the building.
    • Ensure the broader day-to-day operations of the meeting rooms/tenant lounges and other bookable spaces are running smoothly, including:
      • Upholding health and safety standards.
      • Responding to inquiries within established response times.
      • Conducting a standing building meeting to ensure building stakeholders, F&B, and other 3rd party vendors are collaborating effectively to exceed occupier and guests' expectations.
      • Maintain a current database of recurring vendors for ancillary event needs (bands, specialty F&B, activities, gifts, AV services, etc.).
      • Ensure digital booking methods (mobile app/Triple Seat catering software) are up to date and functioning as expected.
      • Be present when meeting rooms or other bookable spaces are occupied ensuring a high service level; rooms are pre-set according to occupier or guests' needs; food is delivered on time and displayed tastefully.
      • Create procedures and methods to actively survey occupiers post-event to receive valuable feedback to use internally and to share with 3rd party vendors and other stakeholders.
      • Ensure any way-finding or signage displayed in meeting or bookable amenity spaces is per brand standard.
      • When meeting rooms are not occupied, make sure they are reset.
      • Facilities/AV:
        • Document and escalate maintenance and facilities issues through the proper channels.
        • Learn basic AV troubleshooting and be able to help clients connect to the installed in-room systems seamlessly.
        • Ensure all the meeting rooms, lobby, and other common areas are spotless at all times.
        • Order, restock, receive, and inventory meeting room supplies in a timely manner, avoiding outages, while managing COGs efficiently.
        • Maintain clean and organized supply closets.
        • Create reports and monitor trends on an established cadence that allow for both internal teams and asset managers the ability to understand the business and adjust practices when deemed necessary.
        • Assist the broader tenant experience team when needed with community activations or front desk coverage.Requirements:
          • 5-7 years of work experience in meetings and event management.
          • Self-starter who has the ability to work independently but can also collaborate with a team effectively.
          • Exceptional organizational and multitasking skills.
          • Ability to connect well with people; warm and approachable.
          • Passion for delighting customers through value-add events and programming.
          • Enjoys continuous change and improvement.
          • Adept at creating processes and is well organized.
          • High hustle quotient: willing to get your hands dirty as necessary to move fast and get things done.
          • Experience in gDrive file management.
          • Experience in gSheets/Excel.
          • Experience in Triple Seat a plus.Compensation:The annual base compensation range for this role is between $90,000 and $100,000. The successful candidate's actual base compensation will be based upon a variety of factors, including but not limited to work experience, job-related knowledge, skills, and professional qualifications.You will also be eligible for up to 10% in performance-related bonus pay.Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include: heavily subsidized healthcare plans, generous paid time off, company stock options, wellness programs, professional development grants, 401k plan, and many other benefits, subject to applicable eligibility criteria and company policies.
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Keywords: Industrious, Berkeley , Conference Experience Manager - San Francisco New San Francisco, Executive , San Francisco, California