DIRECTOR OF DINING SERVICES - GREENBRAE, CA
Company: Compass Group
Location: Larkspur
Posted on: October 29, 2024
Job Description:
Morrison Living Salary: $110,000 Driven by our passion in the
pursuit of hospitality and culinary excellence, Morrison Living has
built community through dining experiences for over a century.
Embedded in our culture, we deliver exceptional service and aim to
be the best part of someone's day. The commitment of our team
members to these core principles makes us an industry leader and an
employer of choice for hospitality professionals. Everything we do
means more when it's served with care. The exceptional care and
culinary artistry of our team members is nurtured by training,
developing, and recognizing our greatest asset - our people. This
approach makes the Morrison Living difference. Join us and discover
how we build community one meal at a time. Apply to Morrison Living
today! Morrison Living is a member of Compass Group USA Click here
to Learn More about the Compass Story Job Summary: The Director of
Dining Services is the strategic business leader of the community's
food and beverage/culinary operation ensuring resident and client
satisfaction by providing a consistently high-quality product and
best-in-class hospitality, while also meeting financial goals and
driving a positive work environment. You will oversee the
development and implementation of departmental strategies and
ensures implementation of the Compass Community Living's service
strategy as well as be the face of the company. Leading Food &
Beverage Operation:
- Develop and implement overall operating strategy that is
aligned with the Compass Community Living and client business
strategy, disseminates the vision within the community so all team
members understand expectations.
- Must have an entrepreneurial approach and take full ownership
of driving desired outcomes as if the business owner and hold the
on-site leadership team accountable for demonstrating desired
service behaviors.
- Ability to quickly evaluate personnel, operations, and culinary
situations and make appropriate recommendations to person(s)
involved.
- Maintain a professional and positive demeanor with a high level
of resilience during stressful periods, have an ability to adapt
and problem solve when required.
- Perform daily walk-through to ensure full compliance with
Department of Health regulations and Compass Group standards.
- Directs and conducts safety, sanitation, and maintenance
programs.
- Ensures that regular, ongoing communication occurs in all areas
of food and beverage by leading pre-meal briefings and staff
meetings.
- Advise and update the executives, supervisors, co-workers, and
subordinates on relevant information in a timely manner by
telephone, in written form, e-mail, or in person. Business and
Financial Competence:
- Understanding market dynamics, enterprise level objectives and
important aspects of Compass Community Living's business to
accurately diagnose strengths and weaknesses, anticipate
opportunities and risks, identify issues, and develop strategies
and plans. Aligning individual and team actions to drive business
results.
- Capability to recognize and understand P&L drivers for the
purpose of analyzing and evaluating results, identifying
opportunities, and put plans into action to deliver expected
results.
- Develops overall budget and operates the account in accordance
with the approved budget, while providing the client with the
maximum value for the dollars spent.
- Coaches and supports team to optimally manage wages, food &
beverage cost, and controllable expenses (e.g., restaurant
supplies, uniforms, etc.)
- Reviews financial reports and statements to determine how the
account is performing against budget.
- Works with team to resolve areas of concern and develops
strategies to improve the department's financial performance.
Ensuring Exceptional Customer Service:
- Understand the client's business model to prioritize what is
most important to their residents.
- Be visible within the community to build and maintain excellent
relationships with residents, staff, and other departments within
the community to be seen as a member of the client's management
team.
- Review resident satisfaction results and other data to identify
areas of improvement, share feedback with all team members to
ensure resident and client expectations are met, and take
appropriate corrective when needed to deliver desired
outcomes.
- Improves service by communicating and assisting individuals to
understand resident needs, providing mentorship, feedback, and
individual coaching when needed.
- Stays aware of market trends and introduces new food and
beverage products to meet or exceed resident expectations, generate
increased revenue, and ensure client satisfaction.
- Empowers employees to provide excellent service that exceed
resident and client satisfaction. Team Building & Management:
- Regularly lead team member meetings.
- Create a positive work environment by serving as a role model
to demonstrate appropriate behaviors, make each person feel
important and motivated to deliver a best-in-class hospitality
experience for our residents.
- Establishes goals including performance goals, budget goals,
team goals, etc.
- Solicits employee feedback, applies an open door policy and
reviews employee satisfaction results to identify and address
employee problems or concerns.
- Identifies the developmental needs of others, coach, and mentor
team members by providing feedback and training to achieve
performance objectives and reach their fullest potential.
- Ability to cross-train abilities for all skills, promotes the
professional growth and development of the entire team.
- Ability to find, train, and retain talent starting with
behavioral based interviewing.
- Hires food & beverage leadership team members who demonstrate
strong functional expertise, creativity, and entrepreneurial
leadership to meet the business needs of the operation.
- Ensures employees are treated fairly and equitably.
- Empathetic leader while still being able to hold self and team
members accountable. Preferred Qualifications:
- B.S. Degree in Food Services Technology/Management or related
field; or A.A. Degree plus four years of directly related
experience preferred.
- Five to seven years of direct foodservice operational
management experience with inventory and purchasing knowledge and
control.
- Strong knowledge of food and catering trends with a focus on
quality, production, sanitation, food cost controls, and
presentation
- Previous P&L accountability or contract-managed service
experience is desirable.
- Strong supervisory, leadership, management, and coaching
skills
- Strong communication skills, both written and verbal
- Ability to communicate on various levels to include management,
client, customer, and associate levels.
- Excellent financial, budgetary, accounting, and computational
skills
- Proficient computer skills to include various computer
programs, Microsoft Office programs, e-mail, and the Internet.
- ServSafe Certified Associate Benefits:
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs) Compass Group is an equal
opportunity employer. At Compass, we are committed to treating all
Applicants and Associates fairly based on their abilities,
achievements, and experience without regard to race, national
origin, sex, age, disability, veteran status, sexual orientation,
gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential
functions of this position satisfactorily with or without a
reasonable accommodation. Disclaimer: this job post is not
necessarily an exhaustive list of all essential responsibilities,
skills, tasks, or requirements associated with this position. While
this is intended to be an accurate reflection of the position
posted, the Company reserves the right to modify or change the
essential functions of the job based on business necessity. We will
consider for employment all qualified applicants, including those
with a criminal history (including relevant driving history), in a
manner consistent with all applicable federal, state, and local
laws, including the City of Los Angeles' Fair Chance Initiative for
Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the
New York Fair Chance Act. We encourage applicants with a criminal
history (and driving history) to apply.
Keywords: Compass Group, Berkeley , DIRECTOR OF DINING SERVICES - GREENBRAE, CA, Executive , Larkspur, California
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