JUNIOR PRODUCT MANAGER- END TO END CUSTOMER JOURNEY

Company: Intelliswift
Location: San Francisco
Posted on: October 19, 2024

Job Description:

Junior Product Manager- End to End Customer Journey$63.96 per hour on W23 MonthsWe're on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity We are looking for someone to help us define the future of customer product experiences across Digital Media portfolio. In this meaningful role, you will engage with cross-functional teams across every step in the customer journey working to ensure we launch new products with best-in-class experiences while also driving improvement to existing ones among biggest flagship products.Our team needs someone that is passionate about building better customer experiences enabling us to continue delivering on our brand promise, creativity for all. Help us become the best in the industry at end-to-end customer journey management. What you'll Do --- Dive deep into understanding products go to market strategy, competitive landscape, and how the experience we plan to deliver aligns with the needs of a customer--- Identify key personas and customer journeys, map flows, and diagnose performance by mining data across many sources--- Interview customers, develop user tests, and identify breakdowns in the customer journey as the customer experiences it--- Size and prioritize opportunities based on quantitative and qualitative methods--- Facilitate discussions with cross-functional teams to develop solutions and drive action across the organization What you need to succeed --- 5+ years of experience in product management, ideally with a focus within the consumer software industry. Are you in business development strategy or product marketing? We still want to hear from you!--- Experience managing through ambiguity and making sound decisions with incomplete/ imperfect data; proven track record to assess tradeoffs, thoughtfully prioritize, and maintain a bias for action--- Experience with creative/design tools and processes--- Excellent collaboration skills, incorporating other's points of view, and helping to align interests--- Strong cross-functional and executive-level communication and presentation abilities--- MBA preferred (or equivalent practical experience)

Keywords: Intelliswift, Berkeley , JUNIOR PRODUCT MANAGER- END TO END CUSTOMER JOURNEY, Executive , San Francisco, California